Returns & Warranty Policy
Our Promise
We stand behind the quality of every part we make. Each product is designed, tested, and inspected before shipping to ensure it meets our standards of fit and durability.
If you’re not completely satisfied with your purchase, we’re here to help.
Returns
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We accept returns of undamaged products within 30 days of delivery. Items must be in their original packaging and condition to qualify for a refund or exchange. To help us process your refund quickly, please include your order number with your return request.
To start a return, contact us at citizenresponse1@gmail.com with your order number and a brief description of the issue. Once approved, you’ll receive return instructions.
Please note:
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
Refunds are issued to the original payment method once the item is received and inspected.
If you experience a problem, contact us at citizenresponse1@gmail.com with your order number, photos, and a brief description. We’ll repair, replace, or refund at our discretion.
Contact
For all return, exchange, or warranty inquiries:
📧 citizenresponse1@gmail.com
We aim to respond within 1–2 business days.